FieldPass
Pre-Call Brief
ASSESSMENT MODE
GA-001
Account

Southeastern Regional Distribution Co.

Light Industrial / Distribution - Birmingham, AL
Prospect
Contact
Dave Hendricks
Director of Operations
Company Profile
Headcount
~200
Shifts
3 (continuous)
Current Vendor
ProStaff Solutions
Vendor Tenure
4+ years
Known Issues
Second-shift attendance volatile for several months
Three shifts continuous; second shift most fragile
Coverage instability creates recurring operational disruption
Contact views current vendor as "good enough"
Account History
Jun 2025Vendor review - no changes
Aug 2025Pay adjustments - no lasting improvement
Oct 2025Incentive program - minimal impact
Dec 2025Vendor escalation - no resolution
Rep Notes
"Contact skeptical of vendor changes. Prior fixes (pay, incentives, vendor pressure) all failed. Not in active pain. Will need to connect attendance to something bigger than staffing numbers."
Run Mode

No coaching or feedback during the call. Scoring occurs after the conversation ends.